RETAIL SOPS DESIGN, DOCUMENT & IMPLEMENTATION

Retail Standard Operating Procedures or SOPs as they are known form the fundamental element of any progressive Retail Organization. These are step-by-step instructions for specific tasks in an organization and are like a guidebook for the retail staff be it at the store, warehouse or head office.

Origin Consultants Retail Practice firmly believes that following standard operating procedures helps in increasing sales, boosting employee productivity, and enhancing the Brand and Store's image. Employees are better equipped to deliver with a clear written procedure for all store operation processes.

Here is why our Retail Organizations approach us to assist and guide them in setting the SOPs for their Operations:

We put together SOPs to explain every aspect of store management in detail, this simplifies the functioning of the business significantly.

Our well defined and documented processes ensure continuity of your operations and business even when employees in critical positions exit your company.

These SOPs also helps during expansion when you need to open new stores rapidly and need quick roll outs and consistency.

The new store employees can follow our standard operating procedures and adapt to the ways of the store operations immediately.

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We outline SOPs so that Staff in chain stores or franchisee store can get a solid reference SOP to learn all about how the retail business operates and how the assigned job duties need to be performed. This further enhances the consistency of services and products.

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We try to include the KPIs and other performance Metrics in the Store SOPs. Our Retail SOPs of all employee job duties thus enables HR Managers to conduct performance management reviews.

They can refer to the SOPs to ascertain if employees are under-performing or simply not following instructions.

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We custom design and implement Retail Store SOPs for all the aspects of Retail Operations:

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PEOPLE SOPs

Code of Conduct

Culture & Values

Grooming & Dress Code

KRAs & KPIs

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CUSTOMER SERVICE

Customer Greeting to Sale

Customer Complaints

Lost & Found

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STORE OPERATIONS SOPs

Store Opening

Store Closing

Floor Walk

Team Briefing

Handover Process

Shop Lifting & Pilferage

Cash Management

Store Admin

CHECKLISTS 

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VISUAL MERCHANDISING SOP

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INVENTORY MANAGEMENT SOPs

Stock Transfers

Stock Count

Stock Audit

Back Store Layout & Operations

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BILLING & POS SOP

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MIS & REPORTS

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Contact Origin Consultants to know the true potential of your retail business and workforce. Watch your retail store expand, scale, and grow dramatically with our thoughtfully crafted and documented Standard Operating Procedures.